To begin, just about all of the employees here are usually always friendly and pleasant. Every so often there's someone working there who seems like they rather be elsewhere. The line is never really too long, always moves fast. It's the food that made me write this review. It's truly hit or miss here. Sometimes we go there and everything is perfect and delicious. Other times, like today, the rice is crunchy and the chicken is rubbery. Inconsistencies like this are just a bummer, nothing to keep us away for good. Perhaps this is something management needs to address.