Awful! Looks family owned with a lot of family working but it seems they stand around while making the "worker bee's" do all the work. I went in for a quick Sundae. The cashier was working his tale off. Taking orders. Delivering food. Bussing tables. Just working hard. There was clearly a disconnect here because the bosses seemed to push him hard, be disappointed in what he was doing, while standing around and basically doing nothing but bitching and complaining. The aura sucked the life out of me and I can't imagine why I'd not only go back to this DQ but any DQ because this is the 4th time I've walked into a franchisee of the DQ family only to walk out either dirty or cheated.