This company left me stranded downtown late at night when visiting Cleveland until I remembered to use Uber. When I asked how long it would be about the man dispatching was extremely rude and refused to even give me a ballpark. The manner in which he spoke was condescending on top of not being helpful. Needless to say they never showed up or called to cancel. My phone was getting ready to die and I was concerned because I was by myself and don't know the area. Thankfully I remembered UBER and that's who everyone should use to put this shoddy operation out of business.