Thoroughly impressed!! Even making my appointment was impressive. This is the kind of office staff that make you want to send everyone you know here. Loved my experience.
The office is well lit and very calming. It doesn't feel like the traditional dentist. I was welcomed by a lovely receptionist who made Monday morning not so daunting. She was friendly, professional and personable. As I prepared my new patient forms she offered me several beverages. I went with the cappuccino, which was delicious!
Once I was done with my paperwork, I was immediately greeted by the office manager, Ann. She is fantastic. She gave me a tour of the office and told me about Dr. Loud's credentials and preferences.
The hygienist was efficient and quick! The X-rays can often be the most tedious part of the exam which she completed as quickly as possible. However, she remained very thorough to be sure the Dr. Loud had everything she needed. She explained what she was doing and the terms she was using, which I appreciated!
Dr. Loud greeted me shortly after to go over everything. She did a quick exam and explained what she was seeing and doing. Afterwards, we went over the X-rays and pictures, where she explained the recommended treatment and WHY (very important). She frequently stopped to ask if I had any questions or needed clarification.
After the exams I met with the office manager to discuss my options, my insurance and the best plan of attack.
I loved my experience! They were not pushy about treatment, they were realistic. They understand not everyone can get everything taken care of right away, but they help you prioritize. This is not the place to go if you want to be rushed in and out. They take their time with their patients! I look forward to working with this team in the future!