My best friend got me into Torrid back in HS. I was so happy that I finally found a store that would fit me and my style. What I wasn't happy about was the service I got. At this location specifically.
I will shell out some cash for comfy, cute, well fitting clothes. But I will not do so if I'm going to be ignored, mocked, or made to feel like a nuisance while I shop.
I've worked retail, (Specifically Lane Bryant). I know that my client needs help, that my client will want an honest opinion, and that my client will want to feel as though she's shopping with a friend. Below, I will put a few of my interactions/visits with Torrid.
I needed a new job, so I applied to this location. After waiting weeks I finally got into a group interview. I was told I'd get a call and not be left hanging, to know if I got the Sales Associate job or not. I followed up with this store for weeks on end and still never got a call. Hence, why I went to LB and they hired me on the spot.
I went in one day for a bra. I was used to Walmart bras, then working at LB, I got used to LB bras. But my best friend swore by the Torrid bras. I went in looking for a push up plunge. The sales girl promised that the size and style she handed me (42C Demi Push Up) was going to fit like an LB Push Up Plunge (I wear a 42B). My best friend had warned me the fits differentiated between the stores, so I trusted the girl helping me that day. And at first the bra looked good. I spent $60 on that bra and left, excited that I bought a bra in my BF's favorite color. I now have a bra that I can't wear because it's so big. Because once I began moving around in said bra, I could fit another 2 boobs in the cups.
I went in around 7 one weekday night with my best friend. She had a trip to Texas coming up with her boyfriend; Their first trip together, So obviously she's excited to shop and get some new goodies to take with her. The two girls working that night ignored us for the first almost half hour. We didn't get greeted, though they acknowledged that we were in the store. We were also giggling from cracking jokes, so we weren't quiet. We were the only two customers in the store, as well. After shopping around, my best friend grabbed some clothes and we headed to the desk to ask for a fitting room. They made us feel like we were inconveniencing them to open a dressing room (for those of you who don't know this location, unfortunately they're locked doors). When we politely asked for them to check in back for a size we didn't see on the floor, the girls nodded and went right back to their tasking. We gave them a few minutes, assuming they were going to finish the shirt they were in the middle of folding, but when we went back out, neither girl had yet to move.
I have gone into this store, often times with different team members working, and each time, I have felt as though I was being mocked or talked about. Now this just may be me being paranoid, but when I see a hand up to block a conversation with a side glance my direction, or even just a side glance and a quiet comment in general, that usually gives me the impression that I am the topic of conversation. I am 6 feet tall, I already get a lot of looks and attention because of my height. I don't want an employee to so obviously talk about me when I'm right there. Never happens to any of my other friends at this location. Just me.
I will not continue, nor advise, to shop at this location. If you want the best service, and a store that isn't cramped, I highly recommend the girls at Desert Ridge. Always happy, well dressed, honest and attentive. And the store is always clean and beautifully set and easily shop-able.