The rating is an average between the quality of customer service (less than 1 star) and the overall aspect of the store (3-4 stars).
This is not the nicest looking Nespresso sore in Toronto, but it does not look bad. It is quite well stocked but you have to "beg" if you want to sample a coffee.
Maybe they are supposed to have a sampling station, but the employees decided it is too much work...
The 3 employees in the store were busy when I entered. Two were with customers while the third one, "S," was reading something upsetting on her computer. I believe it was upsetting as it caused her to smash the drawer shut. No greeting up to this point. After a few good minutes "R" offered to help me. The tone of whole conversation was unpleasant. I felt like apologizing all the time. Then "S" came to ring my order. Even worst. No eye contact, no word addressed to me. Maybe I wasn't dressed well enough... When I said that having a code bar on the receipt will ease her job she shut me off telling me: it is not that. I also got schooled a bit as it proved I didn't know what an exchange is.
I feel bad to see so many capable, nice, polite, assertive people looking for a job while even being polite seems to be a challenge for the sales associates working for Nespresso.
I love Nespresso, but I will order online next time, at least until they understand the importance of customer service in their stores.