The only time that I've ever had a painless waxing experience... and it was amazing! I forget who did my eyebrows (I wish I could remember her name), but she was a total sweetheart and made me feel very comfortable. The appearance of the store is very cute, glamorous, and nice&clean. My only complaint is that my eyebrows were a tad thinner then I'd prefer, but I'm still going to give this place another try. I highly recommend you go and try this place out. You're first visit/wax is free too by the way... just make sure to still tip ;)