It was my first time at the salon due to being new to the area. Well, it wasn't so great as I thought it would be. I scheduled for an appointment earlier today and told them what I was looking to do. Arrived at my appointment to check in and The greeting was not so great from the recep girl. The lady who I believe to be the owner was nice and had me checked in. I was set up with a girl name Michelle. Told her what I wanted but she seemed to be pretty busy with her other scheduled appts which I had no problem coming in another time or waiting. I explained to her what I wanted looking for consultation but none received. She wanted to get right with business. She picked a color for me not wanting to hear what I wanted and started to gather supplies. I wanted my hair lighter than it was but walked out with it darker. She did a good job with a trim and/or the color but it's not what I intended to pay for. Been to other salons but this seems to side eye new clientele.. Making clients happy is priority but not here I guess.