I wish I could write a positive review for Bell Honda, but after the last few experiences with them I sadly have to explain my personal experiences. I initially purchased a vehicle from Bell Honda in May 2014, my first leased vehicle, and had an excellent experience with my sales guy and an even better experience with the finance guys. Everyone was honest, upfront, helpful, and made the entire process simple and easy to understand. November of that year the brand new car I leased had major transmission issues and had to have the entire tranny replaced during the Thanksgiving holiday. That was no sweat though, my service advisor Anthony was there for me the entire way, once again, making the process easy and simple for the customer. Now let's fast forward the clock to May 2015, I receive a call from Caleb, who is a sales guy there asking me if I was interested in looking at the 2015 models. I was hesitant at first, but agreed to come in due to Chris (finance guy) urging me to and promsing not to waste my time. I go in, find the car I want to finance (yes, not a lease this time) and start the process. The process was, again, seamless and simple. Finance guys were amazing! I love them. Sales guy...left so much to be desired. After the sale was complete, he walked me out to where my old car was so I could move my personal items from one vehicle to the other. He then told me he had to go help another customer and essentially abandoned me outside of the service center. I wasn't shown any of the new features on my vehicle and when I tried to start it the car wouldn't start. I waited approximately 15 minutes to flag someone down to get some assistance, and it turns out the dealership's alarm was still active which is why it wasn't starting. At this point, it's after 8PM on a weeknight and I was ready to go home after 4 hours of sitting in a dealership. I received a survey a few days later and I expressed my concern for how the end of my purchasing experience went, and I received a prompt call from Caleb. I expressed my concerns, he provided me with excuses. "Oh, well I had a customer who had down payment issues." I'm sorry, but that's not my issue, as I am a customer who had zero down payment issues and you just made commission on and I would have appreciated being treated as such. I felt that I was a done deal and thrown to the side so he could make commission off someone else. I wrote Bell Honda an email expressing my concerns the following week, heard no response, and also received no call from the customer service manager as I was told I would during the purchase. I wish I would've purchased from another dealership and don't plan on coming back here again. I've written on their Facebook page, next stop is contacting Honda.