Like many others, we stopped here on our way to Hoover Dam from Las Vegas. The diner looked like just the kind of place my family likes and tries to frequent-- local, kitschy, and busy but not packed. These are usually signs of a good restaurant.
The place was about 3/4 full, and most people were finishing up. We were seated quickly and our drink order was taken right away. However, the hostess had to come back THREE times to clarify our drinks (there were only 4 of us), then got ALL of them mixed up when she finally brought them.
We waited 15 minutes for our waitress to take our food order. She had passed our table many times, and could have at least stopped to say she'd be right back. Nothing. We might as well have been invisible. By the time we got our drinks, many customers had finished up and left, so it wasn't particularly busy at that point.
I understand that places are short-staffed, etc., but a little acknowledgement of customers' presence and an apology for the delay go a very long way. We got nothing. I was so impatient I walked outside, and saw one of the other waitresses taking a smoke break. I guess they weren't too busy then, huh?
Our food did arrive quickly, and it was fine. It wasn't great, it wasn't bad-- it was just fine. Unfortunately, the food didn't do nearly enough to ever bring us back again. I'm pretty sure I saw several other cute, local places nearby, and they'll be getting our business next time.