If I could give this place negative stars I would give them -5 stars!
If you care about your loved ones don't let them get sent here!
I do not even know where to begin. Although some staff were caring and thoughtful, over-all the staff is hostile and aggressive to family and patient if you ask any questions.
The majority of staff have no understanding of patient bill of rights and right to know.
My father has been here for 5 weeks and we have spent three weeks trying to get him transferred to a better facility.
They have not been treating/cleaning his bed sore after he uses the bathroom, the nursing staff do not respond to his requests to assist him to go to the bathroom, in fact his call light was out for three or four days in his new room. They didn't even notice, I had to bring it to their attention and request it be fixed.
The Dr's change all the time, there is no adequate integrated case management or treatment plan, which means the Doctors do not know what is going on with the patient, as far as patients progress, physical therapy, occupational therapy etc. Staff do not review patient history, example: my father has extreme and chronic back pain for over 12 years, they were not giving his pain meds prior to physical therapy and then they would not complete session because he was in pain...
Also they do not read the case to impliment changes in patients condition. My father passed his barium swollow test on a Monday and up to the following Friday, one and a half weeks later despite our protests and the speech therapists recommendations, the nurses were still ordering all his food be mechanically softened.
When we asked for a social worker, none were available for over a week.
When we asked for a patient advocate it took days to get one.
When we asked for a transfer to a more intense physical therapy center we were denied, based on PT notes that were two weeks old.
When we demanded a meeting with all pertinent administration regarding our grievances we were treated well and they acted like this was a big surprise to them and were very apologetic. They decided to retrain staff and too impliment every one of our requests through Dr's orders.
So we were put in the position of having to tell them how to do their jobs, this is not only unprofessional but untenable.
Every patient has the right to know what medications they are receiving and what they are for and what is their treatment plan, the family has the right to know how their family member is being treated yet we were forced by staff to produce a POA form.
I have left out many things, but these are the main issues.
If we had not had a family member on site every single day for up to 8 hours my father would not have received the care he needed medically or for physical therapy. I am disgusted and disturbed by this facility.
No patient or family should ever be put in the position we were put in.
Horrible Horrible Horrible.