For me, what makes a great hotel is not just luxurious amenities, it's the overall customer service, the attentiveness to customer's needs.
The staffs were terrific at the Soho Metropolitan. I like that a staff would take you to your room and explain how everything works.
Love:
- the marble-clad bathroom. The tub and the shower - fabulous!
- heated bathroom floor is outstanding.
- electronically controlled curtain at your finger tips (above nightstand, just awesome)
- spacious rooms + large closet
- luxurious Italian linens + King size bed
Their wonderful service continued to impress me, even after I left. I returned home and realized that I had left my phone charger in the room. The hotel staff was extremely helpful. They not only found the charger, they also sent it via Fedex the next day. For that, they earned the 5th star.