I've been to this bar about a half dozen to a dozen times. Of the bar/restaurants in North Olmsted, this is by far the worst service. I've always sat at the bar and have found the bar tenders to be cold and unwelcoming.
I've lived in the area for about 8 months and have frequented all of the other local joints. I've always wanted to try the food at Arturo's, but have only had drinks and tried the Shrimp Basket.
Every time that I've sat at the bar, I've almost had to beg for a menu. On a recent Friday night, I asked the bar tender what type of fish was in the Friday Fish Fry. A one word answer, "haddock" or "cod" or whatever white fish was all they said. Not, "would you like to order some?" Then they walked away.
Another night I asked if the kitchen was still open. After a glance at the clock, all they said was, "yep." Never offered a menu or asked if I wanted to order.
The one night I did flag someone down and ordered the shrimp basket, I was left wishing I had been ignored. The shrimp was the awful, non-deveined type. Full of shrimp poop.
Another one of the big turnoffs is that at least one of the female bartenders tends to spend a lot of time on the other side of the bar drinking with friends. No doubt, she has just finished work and is off the clock during these times, but it's tacky to see someone keep walking behind the bar to pour their own drinks--especially when I'm sitting there with an empty drink.
I recommend KC's around the corner or even Applebee's (a place I usually abhor) before Arturo's. That's sad because I always try to patronize the local, independent joints. After several opportunities, Arturo's is off my list.