Would normally give Pauls 4 stars,but have reduced it due to a recent customer service issue.I am a 'sorta regular' here. They have very good fish frys and equally tasty breakfasts [bacon is exceptional] ,along with generally friendly service...That changed Sunday..Was here with companions .. Decided to play the "'cherry master video machine" during our visit..Got to a $50 credit when we HAD to leave...Asked Julie to just clear the machine as she was very busy,and I would return later for the money...Please keep in mind clearing machine involves pressing a button and one second of time. Reply was "can't now". Waited ten minutes as she walked by me 3 times..Finally told here again we needed to leave...She basically went into a public rant yelling to the bartender to "give this guy $50"...We just can not justify returning after this experience..Darn, cause it's generally a decent place...