We just changed dentists because of frustration with office management, and we couldn't be happier. I have had extremely sensitive gums all my life (since I was a child - the dental hygienist at the previous practice shamed me for it, told me I needed to "toughen up" and hurt me so badly during a cleaning that I didn't want to return, ever), and Pricilla gave me a cleaning that was actually pleasant and easy, for perhaps the first time in my life. Dr. Sam then fixed a filling that had been poorly done TWICE by our previous dentist (there was overhang causing food to get trapped...which caused a cavity on the next tooth over) in a remarkably short time, again, with zero discomfort and lots of humor. We are DEFINITELY happy new patients.