I was a Sales Mngr. with an ADT Authorized dealer before transferring to Sound Security. The basic Honeywell system ADT provided was uninstalled and I canceled ADT monitoring service. I had the 2GIG Go Control Security System installed and switched to Monitronics monitoring Service. The service and rate is exceptional. I am a customer therefore the feedback I felt was deserving.
When I originally wrote the review I was not working for Sound Security. As for the 720 Pixel HD cameras, I have the video view-able from my cell phone. I said "I hadn't seen the cameras" However I have and always have had a live feed from my I pad, Cell phone and any web-enabled device. In your home I attempted to show you the live feed, however you said "don't worry about it." I gave you the information to view the cameras live. It's directly on our website.
Did you try and fine tune the camera? There is multiple things you can do to adjust camera picture quality just like the picture on your TV. Also if there is lag it's because of your internet service, not camera. Premium live video HD from your cell phone is absolutely going to give you lag. If you have standard or basic internet high speed you may have lag on a computer, if you change the resolution from HD to 640p that eliminates most problems a majority of the time.
I sincerely apologize. I was 100% honest with you in every way. Please take this into consideration and remove my name and review. If you would like to discuss please contact me at 702-354-4639.
Live resolution options here's the details and these cameras are used in banks, Gov buildings etc. This is not the same quality you would find at a 7-11 or Circle K for live feed please log in
https://www.alarm.com/login.aspx
USERNAME: BeachShackDemo
PASSWORD: Demo123
1280x800, 640x400, 320x200, 176x144
Recording resolution options
1280x800, 640x400, 320x200
Live quality
High, medium and low compression options
Recording quality
High and medium compression options
Recording compression
H.264, MPEG-4
Image sensor
1/4" CMOS, 1280x800
Iris
Fixed Iris, F2.4
Field of view
37.8° (horizontal) 54° (vertical)
Low-light sensitivity
0.5 lux at 1/5 sec.
Image adjustments
Brightness, Contrast, Saturation, Sharpness, Exposure
Video motion detection
3 windows, adjustable sensitivity and threshold
Digital input trigger
Yes
Ethernet connection
10/100 Mbps RJ-45
Wireless encryption
WEP, WPA or WPA2
Wi-Fi 802.11 Support
b/g/n
Password authentication
"Digest" authentication
Simultaneous viewers
10
Privacy Button
Yes (Same as WPS button).