I wanted to love this place so bad. I usually go to Planet21 salon, and love it, but a friend from work mentioned I should try Poza Salon once to see what I thought. I will never be back and I will never recommend this place to anyone. I was getting my hair colored and cut and I wanted the color to be brunette with lighter and caramel balayage lightly around my head and fuller around my face. Somehow at the end of 4 hours, I ended up with completely blonde (brassy) hair. I was charged $245 (I did have OlaPlex put in). I went back the next day to have it fixed back to brunette with toner and within 2.5 weeks, the toner faded and I am back blonde again. I called the salon yesterday to let them know that I did not feel comfortable having paid $245 for hair that I did not ask for and did not like and the manager's response was the following: "Your reimbursement was when you came back in and got the temporary toner; if you would like to come back in and have it darkened again, you are welcome but you will have to pay for the services". I am blown away. I have never spent that much money on my hair, especially hair I didn't order or like. I believed that the reimbursement (even partial) would have been fair considering a) I did not receive what I asked for, b) I did not like it, c) the "fix" was a temporary toner that would fade, and d) I now have to go back to my salon to have them fix it and pay for my hair to be colored. I highly recommend Planet21 Salon. They have excellent customer service, they do a great job, and while expensive, their prices aren't quite as high.
In response to the below comment:
I understand that what I portrayed to the stylist seemed inconsistent because there were two different pictures shown and they were not the same. However, neither picture was hair that was blonde and the hair that I got was not even a variation or combination of the pictures. The pictures both showed brunette hair. I was notified to use color safe shampoo (which I have used every day since) and have kept my hair out of the sun for the most part; however, it is not ideal to pay $245 for a hair (color) that I did not like or want, just to be temporarily fixed and then be restricted to go in the sun in the summertime in order to keep it from being blonde.