This spa deserves 0 stars. Coolsculpting -poor results, it's a scam, don't waste your money. Poor customer service. Spa West cancelled my appointments 4 different times making up excuses every time when finally the truth came out the coolsculpting machine was out of service. They called me back over a week later to reschedule and said for all the inconvenience they would offer me the Venus legacy treatment at no charge. When I originally booked the coolsculpting appointment with Nicole she said they would throw the Venus legacy procedure in for booking the coolsculpting treatment. So after all the hassle they did not end up offering anything for all the inconvenience they caused. Lousy customer service! Will never go back!