I really don't like Starbuck's coffee, because I am a self-professed coffee snob. I usually make 'joe' at home, or when I have time, I go to one of my little coffee spots that serve really good, robust, well balanced coffee. Not the acidic, burnt stuff that I usually find at SBUX.
This morning I was in a pinch. I had early meetings and today was not going to be about a leisurely cup with my morning NYT or WSJ, I had to be in my car and out the door, early.
I stopped at the Starbucks in my 'hood. The location just north of McDonald at the Hilton Village Shops on Scottsdale road.
Ladies and Gentlemen, I am rarely there. Maybe once a month. As I was standing in line, I was greeted by name and when I reached the register, she had poured my coffee with just enough 'room for cream' as if I had been there yesterday. Wow...I am rarely at a loss for words and for a brief second, I didn't know what to say.
Hospitality, as opposed to service, is hard to find in today's world of fast paced conveniences - and the woman - behind the Starbuck's counter whose name I don't know, yet she knows mine, took my breath away.
She gets the five stars - not the coffee.