Since we only live about 3.5hrs from Vegas, we're frequent visitors in the Summer( when the rates are the cheapest). My spouse and I despise everything about Vegas, the crowds, the gambling, the drinking, but we keep finding ourselves here. Why? Well, because we get such a good rate at The Trop and because we just plain like to relax. Their Pool is amazing( except for the loud, loud music) and the customer service is also very good. Oh and you get a free cookie : ).
On our last trip( Sunday of Memorial Day weekened), we had an issue with a room in the club tower. Their was a really bad sewage smell in the bathroom. To give you the reader's digest version, it wasn't fixed the entire time we were there, even after being told it would be fixed. Oh and we couldn't move rooms because their were no more rooms available. Oh, wait, they told us we could move rooms on our very last night there. Yeah, no thanks.
I called the manager and was given a 50.00 dining credit for our next stay, all resort fees were waived and I was refunded for 1 night. I was there for 1 night using Hilton Honor's points, so I just paid for 1 night. We had a few issues at the pool because we were in on a reserved pool chair/2 drinks per person promotion. However, we weren't allowed to bring in club soda( we don't drink alcohol) from a bar inside to the pool.
The outside bar didn't serve club soda either( does that make any sense?). So, we were told we would have a bar credit for our next stay. Also, we were given a ridiculously cheap rate for our next stay and no resort fees once again. We're going to Vegas next week ( Whoop, Whoop).
We haven't eaten at any of the restaurants, except for Starbucks. Another reviewer said the breakfast sandwiches are microwaved. That is not true. They have a convection oven so no soggy bread.
Always check Groupon before you go, I've seen deals for the Italian restaurant Bacio. My one issue is the parking garage. The garage is NOT connected to the hotel so you have to walk outside to get back to the hotel. Its ok in the winter, but HOT in the summer.
I always request a fridge because I have medication that needs to be kept cold. Never a problem.
The rooms are large and newly decorated. I don't believe that the A/C is actually what is says on the thermostat. It never feels that cool.
The resort fee is negotiable. If you don't want to use the gym, just pay the 10.00 for WiFi. That is what I plan to do the next time I have to pay the fee.