Came in here yesterday for dinner around 4:30 and it wasn't busy at all. Specifically asked for a booth away from other people because someone in our party of 3 had Autism. The girl at the front, very loudly might I add, says "WELL I DON'T KNOW WHAT AUTISM IS" and literally placed us in the booth directly behind the front desk, immediately next to another group of people. naturally we were also around lots of foot traffic, the bar, and we were only mere feet away from the greeters and the people waiting to be seated.
The entire time we were trying to enjoy our meal, but we couldn't because my brother was so overstimulated by their loud cackling and talking at the front desk and he was uncomfortable having so many people walking by. We ended up leaving early and getting our food and dessert boxed up to-go.
I never caught that girl's name but I hope one day she's embarrassed by her ignorance and wises up. It's 2015. There's no excuse to be completely ignorant about disabilities, especially ones that effect 1 in less than 70 American children born. if someone specifically requests you accommodate their disability, you damn well better do it and not question them (or in our case, ignore them completely).
The food WAS spectacular, all three of us got prime rib and lobster with caesar salads and then cheesecakes to-go. Our waiter was a bit of a disaster. Nice guy, but it seemed too difficult for him to juggle one table and the empty bar. He never looked our way, as if he was hoping he'd never have to wander to our table if he never made eye contact to prompt it in the first place.
Our glasses piled up and cluttered the table and were never removed. Never brought more bread when he said he was going to get it. We had to ask another waitress to bring horseradish and refills, because for nearly ten minutes he was standing by an exit looking the other direction, or at the bar just facing the other way.
Time to clean house. Hire some smarter girls to work at the front. Ones who won't piss off patrons the second they walk in the door. &Hire more assertive staff. No excuse to not pay attention to your tables when the house isn't packed.