We ate an early dinner here tonight. The place was empty. There were maybe 10 customers in the entire restaurant. Our server was very sweet, the food came out reasonably quickly and tasted fine.
The reason for the low rating is that the manager berated one of the waiters in the middle of the dining room in front of the customers and another manager. I don't know if this jerk was showing off for the other manager or what, but it was completely unprofessional. The man clearly has poor management skills, because of course public humiliation is not motivating to anyone! Then I overheard him telling an elderly customer that he was brought to that location recently to help get the place in order.. Good grief! This same manager was standing near the door exit when we left and given plenty of time to thank us, he never said a word. I said Good Night and he did finally acknowledge us.
I'll choose another IHOP if I'm craving pancakes.