Have to give it a star, is why there is only one star. Really really bad internet and absolutely bad video. Video transmission constantly freezing and support ALWAYS gives the same instructions when you completely lose connect from your home to their external servers. They mode if operandi is to work on production system servers in the early AM thinking that they will get less calls and will actually "lie" to the customer, making them think it's their equipment, something that you did. The fact is, their operational maintenance ORPHANS their customer connections, the solution being that you have to power down you DSL MODEM and disconnect then reconnect the DSL cable. Taking advantage of what they anticipate a naive customer base - but it doesn't work on network engineers with 42 yrs experience in the business! Do not, DO NOT subscribe to this service.