We ordered ahead of time for pick up. It had been years since I've been to a potbellys so I was excited! I ordered a salad and my daughter ordered a soup.
When I walked in one worker was helping a customer and another was just standing around. I had to wait for the other customer to be done before I was even acknowledged. My food was already paid for and ready to go so all they had to do was hand me a bag ... so I'm not sure why that other worker couldn't have done it.
Other than that, the food tasted good and the prices are reasonable. Not sure I'll go out of my way though to make a stop back anytime soon.