Normally when I deal with Sprint they are pleasant and so helpful although every time you speak to a representative information changes. Same thing this morning, spoke to a supervisor on the phone for two hours getting our two family plans merged and when we came into the store that wasn't the case, they never updated our information in the system. The extremely rude rep at this store spoke way too loudly about our personal information to a crowded store and had a terrible attitude. I've never been more disrespected in my life and then she had the audacity to tell me I can go to tmobile! What? So I'm not valued as a customer who has been here for three years? I'm so disappointed. I didn't get the woman's name but she was Asian and seemed to in some sort of leadership position. They she proceeded to speak negatively about my family to other employees like we couldn't hear her. Thank God I am out of contract. I left there immediately and signed up with T-mobile! Thanks for the suggestion you lost me as a customer forever!!