(Leaving three stars only for the quality of service received).
I had previously researched this medi spa prior to purchasing a Groupon deal for a stem cell facial/diamond microdermabrasion treatment.
The appointment was easy to book. I was greeted warmly by Maggie who promptly took my coat and offered me a cup of very good oolong tea.
Nancy G. was my cosmetologist. She was very friendly and knew what she was doing - but I wasn't confident in her ability to treat Black skin. To note: I am very, VERY particular about my skin. Years of suffering from acne, one bad microdermabrasion experience and not wanting to reverse the great work done by my dermatologist in clearing acne and hyperpigmentation, I am generally wary of facial treatments.
I filled out my intake form with very specific details - no lactic acid, no salicylic acid, no extractions. Again, I know my skin VERY well.
Nancy glossed over the form, not bothering to read my specifics.
I knew this because when she suggested I come back for peels and I asked what ingredients are used, she said "lactic acid". When I clearly stated "I cannot have lactic acid on my skin. It leads to breakouts" she backtracked and said "lactic acid is for white skin anyway - that's why you break out." Why would you tell me you'd do a lactic acid peel on my Black skin when it's supposedly not for Black people (another lie - lactic acid works on every ethnicity. My skin happens to be sensitive).
Nancy wouldn't stop talking about me coming back for peels. I was trying to relax and she kept telling me to buy a package.
When I went to the front desk after my treatment to pay for taxes (had no idea that's how Groupon worked) and gratuity Maggie tried the hard sell of 4 peels for $299. I told her three times I wasn't interested until she finally stopped.
I'll stick with high end spas - they don't push product and services down my throat.
I won't return to Redwood.