My family went here last night for dinner. There were many people in the dining room, but nobody in line at the cashier. We waited roughly five minutes for service, but were disappointed. One server stood with her back to us talking to a cook (I believe they were gathering a large order, but there was a lot of standing and talking involved in this). Another server asked a woman standing off to the side looking at her phone if she'd been helped. The woman nodded and the server left. It was as if my family and I weren't there, so we decided not to be and went down the road to Dairy Queen instead. Still got a burger, but saved a lot of money.
Burgerfi may have just been having an off-night, and the food might be ok, but I can't give any stars for a restaurant that can't even acknowledge customers. It'll be a long time, if ever, before we try again.