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Statements
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rev:Review
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2015-07-02T00:00:00
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1
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8
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We booked our rehearsal dinner OVER A YEAR in advance. TWO MONTHS prior to our event, the Mansions had notified us that they had booked a wedding on the same day. We were told that we would be moved to an alternative location (out of the main building to the red brick building across the parking lot). They had blamed the miscommunication on an employee that no longer works there. However, when we contacted this employee via her cell phone, she notified us that this was not the case. (They were trying to "double-dip" to get as much business as possible.) This is completely unacceptable!
My future in-laws made an arrangement to meet with the Mansions on Fifth and they viewed the alternate location. The facility was unappealing and not what they expected. When they expressed their displeasure, the Mansions on Fifth suggested the following: we move the rehearsal to 1 PM on Friday (not possible), we host a brunch on the Sunday after the wedding at the Mansions (we already booked our brunch through our wedding venue--The Renaissance Pittsburgh Hotel), a night's stay for my fiancé and I and my future in-laws (we live 10 minutes from the Mansions on Fifth and are not interested--especially after this poor experience).
Since we have declined all of their suggestions and have requested a refund, the Mansions has stopped returning our phone calls. When we contact them, employees are told they have been instructed not to talk to us about the situation. In addition, we have yet to receive our deposit back.
I would highly suggest you think twice before booking this venue! The way they have handled this situation has been completely unprofessional. They have added additional stress to what is supposed to be a happy time in our lives.
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2
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