We recently moved from Carefree, AZ to Stockton, CA. Before moving day, it was difficult to get a 'binding' estimate from them. Instead, they wanted to give a 'non-binding' estimate; that way, they could add significant charges over-and-above their original estimate. I refused to allow the move unless we got the 'binding' estimate, which we eventually got.
On moving day, the crew was great. We had no issues with them. We filled an entire 53' trailer... and more. The driver told us "another crew will deliver the overflow load next week." That was more than three weeks ago, and we still don't have our 2,000 pounds of overflow possessions. They've been sitting in a 100+ degree warehouse in Phoenix, waiting for a driver to pick-up/deliver. I'll spare you the details of what's missing, but suffice it to say that the delay has caused us many inconveniences.
Because of the 'binding' estimate, they only got paid for what they (under)estimated. They already received 95% of their payment so, understandably, they don't care about delivering our stuff; it will cost them money. No driver wants to pick up and deliver our stuff; we're now just an inconvenience.
A few days ago, I pressed our contact person for an update... no reply. Our stuff is being held hostage in Phoenix until someday someone decides it's important enough to do the right thing. I told them that I wanted a delivery date or I'd take to social media because it's the only bargaining chip I have unless/until we go legal... no reply.
Atlantic Relocation Systems is affiliated with Atlas Moving. If you're planning a move, be sure to ask all the right questions and get all the guarantees up-front. I hope our misfortune saves you some headaches.