On a whim I decided to stop in around 4 yesterday(Monday), to get my nose re-pierced here after 12 years since the first time I had it done. There was no other customers in there, the guy up front showed me my choices, answered my questions, and cashed me out. I see complaints about him in the reviews, but I've never understood why people need theatrics with every customer service experience. Cindy came out introduced herself and I waited about 8 mins(the time it took to sanitize the jewelry), she brought me in-went over the basics, pierced me and we were done. She was sweet. I think I was in the room for 3 minutes total, in the shop about 20 mins total haha. It was super clean, super professional, calm, comfortable, super quick and to the point. I appreciated that. Kudos!