I've been a neighbourhood regular since they opened. I like the food. And I used to like the service. But it's gone steadily downhill with overly casual, slow, distracted service. Tonight, a new low: we were greeted with the ever-welcoming "hey!"; our sparkling water was conveniently delivered across the aisle at the empty table next to us; we were told to wait when we were ready to order our dinners because our server wasn't ready to take it; a knife was dropped never to be replaced (thankfully we had generous neighbours). After this experience, at bill time, a more polished, perky server showed up with the credit card machine and its preprogrammed 17% tip (this has happened before). The system has broken at Libretto. Please fix it. Libretto used to be a treat. Convince me to return!