This is our second time to visit the Oak Room.. First time, we loved the food and cocktails... However, tonight was very disappointing... After a long day of work, my husband and I decided to go to dine out... we chose to go to the Oak Room... It was their year anniversary so they had complimentary hor d'oeuvres...
I ordered a quinoa/avocado salad and my husband ordered the spicy lobster mac & cheese. Salad was alright although there was more spinach than quinoa.... My husband's mac & cheese was not right at all. We got the waiter's attention, and expressed that there was an odd taste. Since he said earlier that it was one of his favorites, he had a taste of what was served to us... And sure enough, he said that he knew what we were talking about. So he brings it to the kitchen and comes back with our plate saying its the beer cheese and that the chef had put more than the right amount of beer in it and that's why it has that taste.
First of all, the menu states it only has cheddar cheese in it and NOT beer cheese.
Secondly; maybe, there would be a bit of bitterness in a "Beer Cheese", however, this taste rotten, sour and rancid.
I may not be a certified chef, but I have been running a few restaurants in the valley and would at least know if the food would taste right or not.
Lastly, my husband was not even offered anything to rectify this... Not that we were going to accept anything, BUT just looking for a gesture to correct the complaint.
This is not in any way our servers fault. I'm just expressing how inconsiderate and unprofessional they handle customers complaints.
We went out to end up eating at home and redo my salad.