No phone etiquette, and manager was unavailable to talk. Just wanted to tell them that the bread on our sandwiches was harder than their bbq chips. Turkey was slimy and and didn't pair very well with the hockey puck we were biting into. Will update my review if I hear back from management. Don't want a freebie, just a guarantee that this was a fluke for this location and to be reassured that it won't happen again.