Unfortunately I have to agree with the majority of reviews for this particular location. It's extremely cluttered throughout the store and hard to find something specific if you're looking for an item that you need instead of just looking around the store.
We didn't really interact with any of the customer service staff so I can't speak to that and whether or not they are helpful in finding anything. We were unable to find either of the two items that we were looking for in order to complete a project we're working on for my friend's wedding. Both items were out of stock as were many of the other paper options in the scrap booking aisle.
Overall: C
Has most of the standard Michael's offerings, but more chaotic than other locations in the area.