This review is mainly for the office staff. Dr. Hicks is AMAZING and the best, most thorough doc I've had, including PCPs.
It's unfortunate that his office staff is not nearly up to his caliber of professionalism or level of care. The problems started when my first appointment was cancelled without my notice. I showed up anyway and was told to reschedule. I got in and saw Dr. Hicks and all was well. The second appointment was fine, but I have yet to have a third. On my second appointment we did a med change that required paying out of pocket. The med lady told me I had to shop around for the best price as Dr. Hicks wouldn't call it in to insurance. To this day I wonder if that was actually Dr. Hicks' word or just her not wanting to do her job. It took WEEKS to figure it out. In that time I experienced SERIOUS medication withdrawal because I was out of meds, even after consistent calling. I finally got a call back and I was shaking, in tears. I got yelled at that I was supposed to have already been on my new medication and she didn't understand why the old one wasn't already finished. It was never finished because she NEVER called it in to the pharmacy that I told them to. It took my husband calling and going back and forth to 3 pharmacies to get it filled because she refused to make the right calls and send the prescription. All this time I am having serious physical withdrawal symptoms.
I finally was able to get my meds, to taper off, and start new. I called to get a refill and was told I needed to make an appointment. I did this, for the 27th. I called last week to confirm the date, no call back. I called to get my refill after saying I had made an appointment. No call back. Now I get a letter in the mail saying I owe 45 bucks for a missed appointment from the 20th. Here I am again without meds. A SECOND time due to the incompetence of the office staff. The front desk is completely worthless and the med lady just has zero bedside manner. Do the people working there realize this is a psychiatrists office? You're dealing with people with mental health issues and you're acting like complete jerks, refusing medications, and screwing people over on appointments.
I think I'll be looking for a new doc, sad to say, NOT BECAUSE OF DR HICKS but because the staff are miserable.