Despite the reviews, my wife and I decided to try this place as it is close to home and new. Big mistake. The reviews regarding the poor service quality were spot on. We ordered 3 things and they didn't get any of them right. I ordered the pork chops with sweet potatos. The pork chop was small and overcooked and came with garlic mashed potatoes. I don't like garlic mashed, so requested the actual menu item be brought. My wife ordered the philly cheese steak with fries and was brought a philly cheese steak with veggies. These mistakes were explained away as a 'computer glitch'.
I had a glass of wine and was never asked if I wanted another, despite having an empty glass when the entree was brought out.
When our entrees were served, we ordered another philly cheese steak, without onions, to take home to the kids. 30 minutes after finishing our meals, we finally had to get one of the owners involved to received our take home order. He came back from the kitchen, apologized and said it would be the next thing to go on the grill - meaning they hadn't even started it yet. We left immediately upon receiving the order, thinking it had to be right since the owner was involved. When we opened it at home, we discovered they made it with onions - despite telling them multiple times that we wanted it without.
The owner was gracious enough and offered to comp the meal, which we refused. We weren't after a free meal - we simply wanted them to know they had issues that needed to be addressed. He gave us a coupon for a future visit instead. When we looked at it later, even the coupon had errors on it.
These guys are playing restaurant and really have no clue what they are doing.