I was very excited to find that UNLV had a passport office as US postal services location appointments were hard to come by. We found the parking inconvenient but the ease of getting an appointment was very tempting to us. The two young man that processed my children's renewal applications were very respectful and our applications were processed rather quickly.
The **major** issue we have with this location was that they **incorrectly** informed us that our children's current passports DID NOT have to be sent with their applications. I received letters in the mail from the US Passport agency stating that the renewal applications were on hold and that that we needed to provide them with the original passports to move forward with their applications.
I planned ahead made sure to start the application process in March at the UNLV passport office for a June vacation to Europe. Now I'm not sure if we will get our passports on time for the trip. I called in an attempt to have the passports expedited ($75 each) but was told this MAY NOT be possible!
I was told by the young men during our appointment that UNLV was trying to make this passport processing location the premier location in Vegas. This experience proved that they have a long way to go to making that happen.
Very disappointed and Stressed Mom