Haha, first to review. Something tells me the folks who frequent this place do so out of necessity, simple convenience, or happen-stance.
This is my closest local hardware store. I love supporting local business (although its a chain) but I usually bike to Canadian Tire for my odds n ends/light bulbs/handy things because they can be pretty cheap there. The prices there (and at every Home Hardware I've ever been to) are nearly double the price that I can source the products for elsewhere.. so I only go here when I'm in a pinch or I want to treat myself to an over-priced hardware product and excellent customer service.
The folks who work here are very friendly and knowledgeable. Recently, they set me up with all the bits and pieces I needed to build a cold frame.. helping me choose bolts, hinges, etc that work with the tools, materials, and ideas I had. And they're really sweet. They always keep treats behind the counter for dogs and whenever I walk by with my dog she strains toward the doorway in anticipation of a snausage.
One time, however, I went in hoping to replace a fairly conventional halogen lightbulb for a desk lamp. They didn't have it and they told me that Ikea was probably the only place I could find such bulbs, which is not true and would have been very inconvenient for me had I not known better. This place is old school and a lot of the products on the shelves look to be at least 5 years old.