I've dinned here a couple times without incidence but my recent visit was very disappointing. The hostess put us in the bar area though there were several seats available in the dinning area. The bar was so loud as it was Super Bowl Sunday and I had a lovely headache to start with.
A young male waiter came to take our order and he was great. Soon after leaving, a waitress named Ingrid told us she was taking over our table. But Ingrid did NOTHING. Someone else brought our appetizers, food and desserts. Dishes piled at the corner of the table though she repeatedly passed by and my dessert was mushy and melting from having been left so long.
There was a table with about 8 to 10 guests a couple tables back and Ingrid along with three other waitresses served on them hand and foot. Too bad the staff couldn't pay attention to other guests. I'm a high tipper but Ingrid got about 50 cents. Not sure if she got the message about my disappointment.
Besides my mushy desert and my strawberry missing the bottom half of it, the meal was delicious but to me, customer service is paramount in a business!