I came in on a Saturday morning because the oil change appointment I had somewhere else fell through and I really needed to get one done. I know that you should always call and get an appointment because places like this are busy, especially on Saturdays. I asked the manager, Ignacio, if there was any chance they could fit me in. He was pleasant and said they could do it, but it would take about 45 minutes. I was fine with that because I really needed it done. The only reason I took one star away is because I waited 1 hour and 15 minutes and no one came over to tell me that it was going to take a bit longer. I know that they fit me in when they didn't have to, so I didn't mind waiting that long, but an update would have been nice. When I went to check out, Ignacio was very pleasant again and used a coupon on the oil change even though I didn't ask for it. I thought that was very nice of him. Good service. I'll be back--with a scheduled appointment this time.