The service here leaves a LOT to be desired. I have been let down by the total lack of effort on the part of the sales staff a few times. Most recently I went in to purchase shoes, they did not have my size (not that big a deal). When I asked if they would have them soon, they let me know that I could come back from time to time and see (really)? I asked if I could just order the size and then they could call me when they arrived, basically the answer was no. I was told that I could order them myself online, and if they didn't fit I could return them to the store. That was ok since I also had a 20% of coupon that expired that day. They did not have them online, so I lose the coupon and still don't have an option for getting the shoes (outside of coming back periodically to check). I will not be doing that, since I will not be returning to this REI store again.