I have had two less-then-favorable experiences at this store. I don't think I will be back, despite how close it is to my work (making it easier for me to go to then any other Halloween store in town).
Flash back to about a year ago. I needed some tanga panties, the cute looking little boy shorts with all of the ruffles. I was still debating what else I was going to wear to the event I was attending, so I started out with a black pair. I found them near the shoes for some reason. Didn't make sense, but their unusual placement later became important. When I bought them I was told no refunds, exchanges only. This also became important later.
After purchasing my other items, I realized I needed the tanga panties in pink. So I went back to exchange them. I wouldn't normally take panyies back a store, I'd just keep them for later use... They had never been taken out of the sealed plastic bag though so I figured this was safe. My receipt said exactly what I was told when I bought them - No refunds, exchanges only.
Despite this, the manager on duty the day I went back to the store refused to do the exchange. She pointed over to a different part of the store, where a sign hung that said there was no exchanges allowed on under garments. I pointed out that the black panties were not near that sign at all and instead in the wrong area. I also explained that the salesperson that rang me up told me the store policy was exchanges only and never mentioned that what I was buying was not really able to be exchanged.
I ended up winning that battle. I was still annoyed buy the entire fiasco though, so when it came time to get ready for Halloween 2009, I did all of my shopping elsewhere.
I have another event to attend this weekend that requires a costume. I decided to swing in after work to look for a headband to wear. When I was standing in a fairly wide aisle, an employee walked by carrying a step ladder... And she HIT me on the leg with it. Now, I understand accidents happen, but the women didn't say a word to me. If she realized she hit me, the lack of an apology is beyond rude. If she didn't realize she hit me, she needs to wake up. Either way, I am sure I can find anything I may need for Halloween or any other event at a business with better trained, more attentive employees.