Shout out to Kathy, she's the realest! Go to her. She knows what she's doing! Everyone is amazing over there, truly artists in their profession especially Kathy! You consult with her or maybe even show her a picture of how you'd like your hair done and makes suggestions that tailor to you individually. Never had a problem with her, and I don't think I ever will. But I had an issue with Khai/Kai before but I'm sure he's proven from that time. Don't do walk-ins though, the wait is usually super long. Other than that, this is a true salon. The price is ideal for what they provide. Thank you guys! :)