I'm not sure why this place get some negative reviews for customer service. I've been here a few times and the service is always fast and friendly. However, the bagels don't look or taste as good as usual today.
And they screwed up in my order in a truly bizarre way giving what can only be described as a garlic-sesame bagel, instead of a garlic bagel. What makes that weird is that (1) I've never seen a garlic-sesame bagel in my life and (2) they don't even have garlic-sesame bagels on the menu. It's as if the guy making the garlic bagels accidentally dropped them in the sesame seeds and didn't look back.
I drove 4 miles to get here today, since I've liked this store in the past, but would not do so again.