Incompetent, scam of company. Do not use this home warranty company. I purchased the highest end Premium level policy and have been left completely dissatisfied. Our hot water heater failed to work 2 months after moving into our new home in Fall of 2013. AHG sent out their tech from Sonoran Home Services (which is the same owner as AHG), who informed me that we needed a new heating element in the appliance, which he replaced. Now 8 months later, the water heater is still not working properly, so he came out to inform me that due to lack of maintenance on the appliance (annual flushing) that we needed to purchase a new heater and that it was not covered under our contract because it had over 19 years of sedimentary build-up. So after paying $110 in services fees, I am left having to purchase a new $500 appliance. I requested a refund of the second service fee, since the tech did not properly diagnose the problem during the first service, which they denied.