In the last several years, imaging centers are popping up everywhere. The market has become saturated. With that in mind, logic would say that to remain competitive, customer service is the number 1 priority? As well as strong techs,innovative equipment and competent Radiologists to read the exams. Because I do know that the latter of the those reasons are true, I agree to go to Simon Med for an Ultrasound.
What's with the whole check in time vs appt time? Does it really take you 15 mins to put my order into folder with a face sheet? You already have my current insurance info and assume you have verified. Then i wait.....in the SMALL reception area where they have a musical movie BLASTING on the TV. It was disturbingly loud!! As I sit there, squirming not only from the annoying sound, but also because this exam required that I drink and hold 30 oz of water!!!!!!!!!!!!!!! To make matters worse, the receptionist comes into the room from around here barrier, to only turn the volume on the TV louder!!!!! I thought it was a joke? More time passes and I finally approach the uninviting ladies behind the shield and politely ask when should I expect to be called back for my exam? "ahhhh what's your name?" yeah idiot I just checked in 20 minutes ago...way to pay attention. Brilliantly, she responded "I have no idea, I have not seen an US tech". I wanted to unload my 30ozs right there. I then explained how uncomfortable this was as well as inhumane! It's not a good medical practice to allow someone to hold their FULL bladder for too long.
After another 20 mins, I gave up, more concerned with my health and feeling like i was being punished by the loud, annoying movie playing.
The staff is rude, they clearly over book as I was suppose to be the first morning appt, and they are taking risks to allow any patient to sit there for close to an hour holding 30 ozs of water. I took my order back and rescheduled my exam across the street at SMIL. My referring Dr. had offered me the choice of imaging centers for my exam. I called him immediately upon my departure from Simon to let him know about my horrendous experience. i can assure you, he will no longer refer patients there.