Who is in charge at this place? Of the 6-7 employees inside, there was not one person that even pretended to know what they were doing, nor move around with any intent or purpose. They moved in slow motion, and looked thoroughly confused.
I waited in line behind 4 cars in the drive-thru. It took over 30 minutes to get through, not freakishly fast. Then as I was a few blocks away and bit into my sandwich, I realized it was the wrong one! I drove back, parked and went in. I told the man at the register that I received the wrong sandwich and he acknowledged what I said, then finished helping the customer who was getting change back (rightly so). She leaves, and he proceeds to fiddle with his cash drawer and completely ignore me. Needless to say, I got his attention and had the correct one made. 5 minutes later, the customer who was behind me in the drive thru came walking in with my sandwich, needing a replacement!
-3 stars for service, 4 stars for the sandwich. It tasted very good, but definitely not worth the wait.