You know its bad when employees of Banner tell me that they, too, are squeezed by their employer when they have outstanding medical bills. When I had kidney knee stone surgery scheduled at Banner, with as many scheduling phone calls that I received from my surgeon's office and Banner Surgery Center, I should have known what was due on the day of surgery, but no, I was placed in an awkward position of decided whether to walk away from surgery or not. Instead of paying 50% of the entire bill that day, we came to somewhat of a still expensive compromise. Prior to surgery, I enjoyed the warm and conversational nurse, but she forgot to remind me to put my glasses into the bag. Subsequently when I got home, my expensive $350 (from Eye-Site) spectacles was lost. I called several times to see if I could retrieve my glasses but was given the runaround and never got them back. My surgery was a debacle but that was not Banner's. Subsequently, Banner hospital's aggressive bill collection policy began after 2 weeks of the surgery. Our family decided to pay our bill in increments, but they still continue to harass us to this day. If my insurance was not tethered to Banner, I would not come back by choice.