I've been to this spa at least half a dozen times and have always had great service. I love the spa itself, which is spotless and tastefully decorated. I'm constantly running late and am always afraid of what will happen when I run in 20 minutes after the start of my appointment. But somehow they're always soothing and manage to fulfil the entire length of my appointment in a non-rushed manner. Ann (I think she's the manager) is always pleasant and calm. Ok, now onto the specifics of their services:
Massage: I really enjoyed their massage. It was just as I expected and really relaxing. I got extra work on my legs since I run and they're usually strained - just tell the masseuse what you need and you can get your massage customized.
Facial: Their facials are very thorough and I love their products. I have sensitive skin that seems to react to just about everything and I have not had a bad reaction yet. My face felt amazing
Manicure/pedicure: This was about the same as you would find anywhere else. Good, but nothing spectacular.
Other services: Once I went in after my back had broken out and I didn't know what to do. Ann customized a treatment on the spot to take care of it and didn't charge me an insane amount, although I would have happily paid. I was very happy with this!