I'm not a giant fan of chains, especially places like this where it is always busy and everyone is either frazzled or waiting for food. But the staff at the SHV BJ's Brewhouse keep things under control with ease and calmness. We've been to the location countless times before and there is rarely an issue. My favorite is the California chicken club sandwich, but the deep-dish pizza is always quite good, especially when it's half off on Mondays. But this place has a giant menu. Very little of it is health food, but you sort of know that when you walk in. They have lots of great beer on tap and even house-made sodas. Their signature dessert, the pizookie is also worth a look. I got a free one for signing up for their loyalty program and haven't looked back since.
The reason I chose to leave a review today is because there was a problem with our order. A friend and I had some substitutions. Manager Audrey came out and immediately made things right and held a conversation with us like we'd all been friends for years. The bill was properly adjusted and our replacement food was out in no time. Because of Audrey's friendly and professional attitude, we didn't even mind waiting a little longer. Props also go out to waitress Tawnya, who handled the situation calmly and professionally too.
It's a 5-star review because I've been to many restaurants where when a problem occurs, the staff handles everything in a lousy way. But the people at this BJ's want you to walk out happy. And you do.